Returns & Exchanges

Due to the perishable nature of our premium meat products, we strive for 100% satisfaction and offer immediate resolutions for any items that do not meet our quality standards. Please inspect your delivery upon arrival and contact us immediately if there are any discrepancies or quality concerns.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check the packaging integrity and temperature of your items to ensure they meet your expectations.

• 2.
  Contact Support

  If you notice an issue, email our team at support@carnistore.com or call us within 24 hours of delivery with your order number and photos of the product.

• 3.
  Quality Review

  Our master butchers will review your claim within 1 business day to determine if the product was compromised during transit or preparation.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a complimentary replacement delivery of the affected items.